Privacy Policy

Introduction

Corrective Chiropractic Clinic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at newbuffalochiropractor.com, contact our office, complete intake forms, or communicate with us via phone, text message, or email.

Please read this policy carefully. If you do not agree with the terms of this policy, please do not use our website or provide us with your personal information.

For information about how we handle your protected health information under HIPAA, please see our HIPAA Notice of Privacy Practices.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Your name, mailing address, email address, and phone number.
• Mobile Phone Number and SMS Consent: If you provide your mobile phone number and opt in to receive text messages from us, we collect your phone number and your consent to receive SMS communications.
• Health Information: Information you provide on intake forms, including your health history, symptoms, and insurance information. This information is also governed by our HIPAA Notice of Privacy Practices.
• Website Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and referring URLs, collected through standard web analytics tools.
• Communications: Records of your communications with us, including emails, phone calls, and text messages.

How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and confirm appointments
• To send appointment reminders via phone call, text message, or email
• To provide chiropractic care and related health services
• To communicate with you about your care, including follow-up instructions and health tips
• To send practice updates and information relevant to your care
• To process payments and submit insurance claims
• To respond to your inquiries and requests
• To improve our website and patient experience
• To comply with applicable laws and regulations

SMS / Text Message Communications

If you provide your mobile phone number and consent to receive text messages from us, we may send you:

• Appointment reminders and confirmations
• Follow-up care instructions
• Health tips and wellness information relevant to your treatment
• Practice updates and schedule changes

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any text message from us. For assistance, reply HELP or contact us at (269) 469-1310 or info@newbuffalochiropractor.com.

For full terms governing our SMS messaging program, please see our Terms & Conditions.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, managing our practice, or providing services to you (such as appointment scheduling software or billing services). These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
• Healthcare Providers: With your consent or as permitted by law, we may share your health information with other healthcare providers involved in your care.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process, such as a court order or subpoena.
• Protection of Rights: We may disclose your information when we believe disclosure is necessary to protect the rights, property, or safety of our practice, our patients, or others.

We do not share mobile phone numbers or SMS opt-in consent data with third parties for marketing, advertising, or promotional purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Health records are retained in accordance with applicable state and federal law.

Your Rights and Choices

You have the following rights with respect to your personal information:

• Access and Correction: You may request access to or correction of the personal information we hold about you by contacting us.
• Opt Out of SMS: You may opt out of text message communications at any time by replying STOP to any text from us.
• Opt Out of Email: You may opt out of non-essential email communications by following the unsubscribe instructions in any email we send, or by contacting us directly.
• HIPAA Rights: For rights related to your protected health information, please refer to our HIPAA Notice of Privacy Practices.

Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: